There are many job titles and creative BPO solutions that can be applied to your business when using offshore outsourced staff. Using an extensive list of placement, below we have given you a short but broad list of examples to get you thinking in terms of ways you might be able to use virtual offshore staff in your line of business:
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Administrative Staff
- Virtual Assistant
Wendy is very happy with how Teresa has helped her manage and handle the administrative side of her online service. Wendy says Teresa has done an excellent job writing content and handling other tasks assigned to her. Likewise, Teresa's love for her work has influenced her to produce writing output that directly helped increase audiences to the client's site. Website search results rankings improved as a result of Teresa's published newsletters, online articles and special e-reports. With such a reliable virtual assistant, Wendy is now looking ahead as she steers her company towards reaching its goals for 2010.
Other VIRTUAL PERSONAL ASSISTANT & MARKETING ASSISTANT activities
- Reply to emails
- Conduct research
- Organize your schedule
- Live chat operator
- Secretary that could:
- Research solutions to customer issues
- Resolve customer query
- Take care of service contract renewals and changes
- Process order and order validation and price checking
- Check terms and conditions of contracts
- Receive orders
- Shipping
- Take care of service operations
- Accountant
James by using a well-known accounting package assists his client by performing a number of accounting functions that include General Ledger, BAS reporting, invoicing, payroll, debtor and creditor reconciliations etc. Helping to keep the client abreast of the finances and also cutting his end of year tax bill.
- Accounts payable
- Accounts receivable
- Asset accounting
- Auditing
- Bookkeeping and tax service
- Budgeting and forecasting
- Collections
- Compliance Service
- Expense processing
- Financial reporting
- Financial Statements
- Inventory accounting
- Expense review
- Payroll processing
- Time entry and billing
- General ledger
- Bank reconciliation
- Financial statements preparation
- Income statement (profit and loss)
- Balance-sheet
- Cash flow statement
- Bookkeeper
Rose works as a virtual bookkeeper who supports the client’s by performing a range of delegated administrative and bookkeeping functions and is responsible for ensuring the integrity of the client’s e-financials system by regularly updating and reconciling figures. In her own way, Rose helps the client save time and money and enables the client to provide the right and the best financial advice possible for its business customers. The client now enjoys a heightened sense of security and of productivity knowing that he has someone like Rose in his team. As a result, his company is now on track to achieving many of its planned sales goals.
- Back Office Admin
Anna works as a virtual assistant who handles a number of varying tasks each day. These include a number of back-office admin tasks and responsibilities such sending and replying to emails and forwarding to her client only the important e-mails. Anna also helps her client keep on top of her busy schedule by keeping her appointments calendar in order.
- Data Entry
Sheryl works as a data entry specialist for Michael but has been given a lot more responsibilities such as data research, email sending, article writing, article spinning and posting replies to the company's online marketing site forum. With her dedication to always deliver results that meet the client’s expectations (sometimes working 10 straight hours daily to ensure completion of important tasks), the client’s business productivity levels rose to notable heights. Michael is very much appreciative of the excellent value of Sheryl’s outputs and her value as staff member with his team.
Other DATA ENTRY opportunities
- Type faxed messages/letters/forms.
- Transcribe audio/video files.
- Capture data from:
- Hand written entry
- Forms
- Cards
- Envelops
- Letters
- Website's
- Books
- Manuals
- Periodicals
- Newspaper
- Customer List
- Research paper
- Warranty Registration
- Invoices
- Legal Documents
- Surveys
- Dictionaries
- Manuals
- Encyclopedia
- Images
- Market Research Tables
- Insurance Claims
- Property Tax Records
- Polling Information
- Trade Show Contacts
- Business cards
- Catalogs
- Online and Offline Data Entry
- Company Reports
- Transfer phone calls to appropriate department after qualifying the call.
- Take care of account and billing enquiries.
- Receptionist
Charisse is considered as a personal/executive assistant for her client Steve. She monitors emails, serves as the company's receptionist and is very effective in keeping the communication open between the company and the clients. Her role has emphasized the importance of keeping in constant communication with members of her client's database. Her client has learned to depend on her so much that if she's not on top of things with her client's appointments, the client would have a hard time catching up with his day. At times when her client would give her tasks beyond her daily to-dos, the client is often surprised when she delivers in a timely manner.
- Transcriber
In addition to converting audio to text for her client, who is a business coach, Janice also performs a number of additional tasks such as creating E-books from material recorded at seminars and webinars also editing video and adding text and music to produce the completed product.
- Web Publishing Co-ordinator
Apreel is a brilliant content management specialist, well-versed in website publishing and always welcomes new responsibilities. Apreel's client has this to say about her: "works to a very high standard, very strong work ethic, highly efficient, learns new tasks quickly, excellent communicator, works well with minimum supervision and a pleasure to work with." Her genuine interest in dealing with people serves her well since she supervises and project-manages some of the client's local Australian team in terms of content direction and quality.
Marketing Staff
- Web Content Writer
Homar works as a writer focused on generating articles that help achieve a higher search engine ranking for the client's website. Homar's creative ability to add key words in sentences in the article has given the client an opportunity to consistently reach new internet marketing production levels.
- Write an article
- Write a blog
- Write news and press releases
- Write product and website reviews
- Create a sales copy
- Write business letters and reports
- Link Builder
Ana's mastery of applications vital to the clients' business and her sharp eye for detail are skills which have helped her amongst other things deliver tags and links that continuously draw in hundreds of new visitors daily. As a result, the clients are getting more online visibility and exposure of their sites to a very large captive market.
- Appointment Setter
Gerard works as a senior sales/appointment setter for an IT solutions business owner. His 7 strong years of sales experience selling intangible products have helped him meet the client, Paul's, required sales targets consistently. Paul has learned to rely on Gerard more and is looking to move Gerard to a product technical support role, a higher position with more responsibilities, intended to help the client's business gain more productivity and sustainability.
- Telesales
Charlie has consistently achieved his sales quota so much that his client is delighted in offering him so many commissions and bonuses. Always a good sign that someone's doing a good job! Charlie treats his career as a telemarketer very seriously that's why his client regards him as an exceptional telemarketer. Charlie's cold-calling ability to overcome gatekeepers while maintaining a positive attitude towards selling has made him an exceptional telemarketer. Full responsibility is given by the client to Charlie because he knows he can deliver first rate service.
Inbound - Answers the Phone:
- Respond to phone & email inquiry.
- Provide technical and/or customer support.
- Sell, cross sell or up sell products.
- Offer product and service.
- Transfer phone calls to appropriate department after qualifying the call.
- Take care of account and billing enquiries.
Outbound - Call out to new leads or existing client:
- Market a product or a service.
- Sell a product or a service.
- Provides customer support to existing clients.
- Up-sell to existing clients.
- Answer email enquiries.
- Appointment setting.
- Welcome Calls.
- Address and Details lead verification.
- Market research.
- Cold call lead development.
- Conduct a survey.
- Researcher
Mera works as a virtual assistant for an online gym equipment storeowner. Her first-rate skills in researching information and facts that can be used to write product item descriptions and reviews, have helped the client maintain their website's search engine ranking and have helped generate added sales from customers browsing online.
- Social Media
Unlike other marketing methods, the opportunity to use social networking to market your business is a very proactive way to reach out to your market. The client has hired Jerome to enhance his website's social media presence by building strategic links to generate new sources of traffic to the site. The client's company now enjoys an enriched public prominence and has gained better publicity as a result of Jerome's efforts to spread their online presence and visibility in different social networking websites.
- Marketing Assistant
Bryan works as a virtual executive assistant for a small e-business owner. His ability to adapt to rapidly changing situations and tenaciousness in working and completing tasks, have led his client to rely on him as a virtual business consultant. He recently received commendations from his client when he successfully invited many lawyers to attend his client's seminar events. He is currently active in helping his client to plan a sales strategy and also assistant-managing their cold-calling campaigns and appointment-settings with key IT decision makers to discuss business transaction opportunities.
Other VIRTUAL PERSONAL ASSISTANT & MARKETING ASSISTANT activities
- Reply to emails
- Conduct research
- Organize your schedule
- Live chat operator
- Secretary that could:
- Research solutions to customer issues
- Resolve customer query
- Take care of service contract renewals and changes
- Process order and order validation and price checking
- Check terms and conditions of contracts
- Receive orders
- Shipping
- Take care of service operations
- SEO/SEM
Ivan has consistently brought in hits for the client's website over time and increased the sales conversion ratio for his client. The client loves Ivan's focus on results, towards improving their online presence, his hard work in link building and data management. This is helping to generate a great return on advertising revenue investments.
An SEO Staff is a person who improves the quality and volume of traffic to your website by performing SEO strategies and studying how search algorithms work. It's an online marketing strategy that will increase your sites relevance and visibility to people looking for the product and service you are providing. SEO drives your website to be seen on major search engines like Google, Yahoo and MSN.
- Submit your website's to relevant online directories
- Submit an article to other popular sites that and links it back to your site
- Do forum and signature linking
- Create reciprocal linking
- Do online bookmarking
- Post blog's
- Build links
- Take care of your Google AdWords account
IT Services Staff
- Web Developer
Jian specializes at developing sites using PHP, Javascript and other tools like memcached and beanstalkd for memory storage management and job queueing. Aside from his flexible and diverse programming background, Jian dazzles his client regularly with his capacity to learn new programming languages quickly and introduce new tools for the client's projects. With Jian on his side, the client's business is now on track to reach a new level of momentum towards reaching its goals faster than ever before.
Skills: PHP, MySql, MsSql Java Script, HTML, CSS, FTP and Basic graphic designing.
- Develop an e-commerce business site
- Client/server side coding and web server configuration
- Develop a web-based system like your own CRM system, or account and business operating system
- Manage projects
- Maintain website's and connect website front end to back end
- Website Administrator
- Moderate forums
- Test Websites
- Architect/plan a website
- Manage contents and install software
- Manage server
- Maintain website
- Create blog's and forums
- Tract website statistics
- Manage newsletter software
- Setup an auto responder
- Flash Developer
Philip works as a flash developer for a client who owns a video editing solutions-provider company. He has recently completed development and delivered to the client a highly scalable/customizable video player (a.k.a. Webpresenter) that can be injected on all types of website and can run on all types of Internet browsers. Aside from being the lead developer, the client has also tasked Philip to manage the project as a whole, including the infrastructure of Creativa and Webpresenter website, the architectural design of the application, the development of the application and encoding and testing of the presenters and its configuration. As a critical member of the team, the client has full confidence in his abilities and faith that he can ensure everything will be completed on schedule.
- Web Designer
Romy's core design skill is in design and front-end conversions. With his extensive background in web design, he has demonstrated the ability to bridge the creative and technical gaps encountered by the clients, Ian, on site interface development projects that he and Romy jointly work on. Ian has this to say about Romy's work, “The longer we work together, the more I see him deliver very good designs and concepts that I really like…and that's a good thing for my business.” With the addition of Romy to his local team, Ian's company is now on the fast track to doubling their capacities and increasing productivity.
Skills: Photoshop, Corel Draw and Flash animation
- Create online banners for marketing
- Create several website drafts for you to choose from
- Create interactive designs
- Create interactive tutorials and how to's
- Create online logos and headers
- Enhance photos
- Create flash animation
- Design your whole website
- Create a theme
- Graphic Designer
Cat's core competency is in print graphics and logo design. A highly skilled professional designer for over 6 years now, she also produces storyboards, does sound mixing and has also ventured into flash animations and flash presentations. She is also into photography. Her client Nick says: "Cat's ability to grasp concepts and turn them into visual representations are second to none! As a staff member on my team, she possesses skills of the highest calibre."
- Create banners/image ads
- Create logos and headers
- Enhance photos
- Conceptualize a design and background layout
- Network Engineer
Franco works as a network engineer for Ben, who operates a data and voice telecommunications firm in Australia. The client relies on Franco to consistently ensure that the e-mail, internet and voice (VOIP or Analog) services of the company's customers are operational and bug-free. Dealing with Cisco routers and switches everyday, Franco has demonstrated a positive attitude to delivering quality output and meeting the client's expectations. As a result, Ben has expressed his happiness and gratitude to Remote Staff. He said, "Thank you for all the great work you have been doing for us. The trial is no longer a trial, you guys are a vital part of our business and we won't be a success without you."
- Technical Support
As a Cisco certified technical support specialist Feljo mainly provides support and IT solutions for Cisco voice technology on installs done by the client's customers. In the 2 months period that he was working directly with Patrick, Feljo's excellent communication and timely remote support servicing skills, whether it's a customer's change request or a fault ticket, have led to the client's business doubling the output as scoped in the signed SLA. The client is very happy and satisfied with how Feljo and the Cisco support team is able to learn and perform and master the set processes within short period of time. The client is getting a spectacular ROI with the addition of Feljo to his local team of Cisco staff.
With access to over 2 million job seekers the above list is only a small sample of skill sets that you will have access to. The greater list would include but not be limited to: Accountant, Admin, Architect, Bookkeeper, Data Entry, Developer, Documenter, Draftsman, Engineer, Graphic Artist / Designer, Call Centre Agents / Telemarketer, Journalist, Legal and Para legal, Marketing, Media, Payroll, PR , Researcher, Sales, SEM, SEO, Support, System Administrator, Transcriber, Virtual Assistant, Web Programmer/Developer/Designer, Writer …...the list just goes on!
